Shipping and returns

Of course: discreet package...

Orders are shipped in plain boxes that do not mention Strap-on-me.

The sender that appears on the package is Lovely Planet and the tape used is neutral.

For your payment transactions (Credit Card or Paypal), the name that appears is Lovely Planet.

At no time will we use or transmit your personal data.

The customer shall be responsible for return costs if the reason for the return is based on their right of withdrawal. Returns must be made within 14 days of receiving the order.

RETURN CONDITIONS FOR HARNESSES

Products must be unworn and in their packaging in good condition.

They must have their original labels. Products returned damaged, soiled or without labels will not be refunded.

RETURN CONDITIONS FOR ALL OTHER PRODUCTS

We draw your attention to the fact that the returned product must be intact and complete, i.e. in perfect condition for resale, in its original packaging, complete, labelled, new, unworn, unwashed and unstained. For obvious reasons of hygiene, our quality department reserves the right to refuse any product suspected of not meeting the strict criteria mentioned.

 Accompanied by the completed return authorization (downloadable here), at the following address  

LOVELY PLANET (Strap On Me return service)

560 avenue du Garlaban

13420 Gémenos, FRANCE

We will process your return as soon as possible upon receipt and will issue a refund directly to the payment method used for the purchase.